REFUNDS

 

At Stripes Of London we prioritise customer satisfaction and aim to provide a seamless shopping experience. Our refund policy is designed to ensure that customers can shop with confidence, knowing they have the option to return items if necessary with no questions asked. 

Customers have a period of 31 days from the date of receipt to request a return for any item purchased. To be eligible for a full refund, items must be returned in their original condition and packaging. This means that the items should be unworn, unused, and include all original tags and packaging materials.

To initiate a return, customers must contact our support team within the 31-day window. Upon approval of the return request, customers will receive detailed instructions on how to proceed with the return process. 

Once the returned item is received and inspected, we will notify the customer regarding the approval status of the refund. If the return is approved, the refund will be processed to the original payment method within a time frame of 10 business days. However, please be aware that it may take additional time for the customer's bank or credit card company to reflect the refund in their account.

We encourage customers to inspect their orders upon receipt and to reach out immediately if there are any issues, such as defective or damaged items. This allows us to address any concerns promptly and ensure customer satisfaction.

In summary, our refund policy allows for a full refund of items returned in their original condition within 31 days of receipt, providing customers with the assurance they need when making purchases. 

To start a refund email us at info@stripesoflondon.co.uk